Refund policy
Return and Refund Policy for The Vyasa
1. Introduction
Thank you for shopping with The Vyasa. We take pride in the quality of our skincare products and aim to ensure your satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below to understand your options.
2. Returns
Eligibility for Returns:
- Products can be returned within 7 days from the date of delivery.
- To be eligible for a return, products must be unused, in their original packaging, and with all seals and tags intact.
- Certain products, such as opened skincare items or items marked as non-returnable, may not be eligible for return due to hygiene reasons.
How to Initiate a Return:
- Contact our customer service team within 2 days of receiving your order.
- Provide your order number, the reason for the return, and any relevant photographs of the product.
- Once your return request is approved, you will receive instructions on how to return the item.
3. Refunds
Eligibility for Refunds:
- Refunds will be processed once we receive and inspect the returned product.
- Refunds will be issued to the original payment method. Please allow 3 business days for the refund to be reflected in your account.
Exceptions:
- Products that are damaged, defective, or incorrectly sent will be eligible for a full refund, including any shipping costs incurred.
- Shipping and handling fees are non-refundable.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used skincare products.
- Items purchased on sale or through promotional offers.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
7. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at:
Email: thevyasaskincare@gmail.com
Phone: +91 85115 99795
8. Policy Changes
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our return and refund practices.